JC Payne, a leading name in the commercial vehicle bodybuilding industry, is proud to announce that it has been awarded a prestigious Gold Award by Investor in Customers (IIC) for its exceptional commitment to customer satisfaction. This recognition reflects the relentless dedication and hard work of JC Payne’s colleagues who consistently go above and beyond to exceed customer expectations.
The Gold Award from Investor in Customers serves as a testament to JC Payne’s unwavering commitment to providing quality commercial vehicle bodies and services to its valued customers. Achieving this esteemed recognition on its first attempt is a remarkable accomplishment, underscoring the company’s passion for excellence and its ability to swiftly adapt to evolving customer needs.
“We are thrilled to receive the Gold Award from Investor in Customers. This achievement is a direct result of the tireless efforts of our colleagues who put their heart and soul into every project, ensuring that our customers receive nothing short of excellence,” said Neil Brandrick, Managing Director at JC Payne. “This recognition motivates us to continually enhance our services and products, using the valuable feedback we receive to drive improvements that benefit not only our customers but also our dedicated team. Whilst we are delighted at this award, we recognise that there are instances in the past where we could have performed better and the onus is on us to improve to ensure this becomes the minimum standard all of our customers can expect when dealing with our company.”
The IIC Gold Award is a rare accolade, particularly for companies entering the assessment process for the first time. It underscores JC Payne’s dedication to cultivating a customer-centric culture that permeates every aspect of its operations. This achievement would not have been possible without the collaborative efforts of JC Payne’s team, whose commitment to innovation, quality, and customer satisfaction remains unparalleled in the industry.
Investor in Customers, a renowned organisation specialising in customer experience assessments, expressed their admiration for JC Payne’s accomplishment. “JC Payne’s Gold Award on their first IIC accreditation is testament to their commitment to delivering an exceptional customer experience across the whole firm,” said Tony Barritt, Managing Director, Investor in Customers. “Customers recognise and appreciate the efforts all staff make to ensure they receive a first-class service and employees at all levels demonstrate both their understanding of the need to be customer centric and the role they play in making it happen.”
The Gold Award from Investor in Customers serves as a reminder of JC Payne’s ongoing commitment to enhancing its products, services, and working environment for its colleagues. It propels the company toward continuous growth and improvement, bolstering its position as an industry leader.
For more information about JC Payne and its solutions in the commercial vehicle bodybuilding sector, please visit jcpayne.com.
About JC Payne: JC Payne is a respected name in the commercial vehicle bodybuilding sector, known for its ability to meet customer requirements ranging from bespoke projects to volume orders. With a relentless commitment to quality, innovation, and customer satisfaction, JC Payne has garnered recognition as a leader in the industry. The company’s dedicated team of professionals strives to provide exceptional solutions that meet and exceed customer expectations.