Black Country commercial vehicle body builder, JC Payne, have announced their new 3year strategy on the back of significant investment and growth since the current owners stepped in, back in 2009. To illustrate the recent growth of the company, in 2012 JC Payne were turning over just under £5m, whilst last year saw this increased to £12.5m, equating to a 155% growth in turnover within just 4 years. They have also seen a substantial increase in their workforce from 15 in 2009 to 140 employees today; whilst earning themselves a reputation as a great place to work.
Specialising in the manufacture of bodies for commercial vehicles from 3.5 tonnes and above, the business has been built around a strong vision of delivering exceptional customer service and high quality products on-time and to specification. By operating a transparent, flexible and dynamic production process, JC Payne has attracted a diverse customer base, including vehicle manufacturers, dealers, rental and leasing companies through to individual operators. By involving and communicating with all stakeholders from pre-order specification through engineering, purchasing and production to delivery, they have set themselves apart from the rest of the industry.
Through working closely with their customers, it also became apparent that there was a need for a quality mobile aftermarket service for tail lifts and ancillary equipment, both in support of the bodies JCP build and as a standalone business. This lead to the launch of JC Payne Specialist Services, which provides planned maintenance and breakdown assistance in this area to the operators of commercial vehicles.
Commenting on their success Neil Brandrick, who runs the company with his brother, Garry, said: “Customer service and satisfaction is at the cornerstone of our business, delivering what we say we are going to, when we say we are going to. This ethos is evident throughout the company where integrity, effort, commitment and experience are recognised and rewarded. We are all proud of our products, proud of our people and proud of our customers – that is the JCP way.”
The company have now positioned themselves to build on this success and the reputation they have earned within the industry, with the launch of their 2020 Vision. This sets out their plans for the next 3 years and has been communicated to their key stakeholders, including employees, suppliers and customers.
Garry Brandrick, said: “We have invested heavily in the business over the last 4 years with the introduction of a new fibre glass facility and spray booth, the acquisition of our aftersales business, JC Payne Specialist Services, and last April, the acquisition of our 90,000sqft premises in Aldridge, which secures our base in the region to deliver our plans for future growth and workforce expansion. To support us in making these plans a reality we have created a new, 5-strong management board, incorporating some of our loyal and committed leaders that have contributed to our current success.”
Neil continues; “The last 9 years have taken hard work and commitment from everyone in the business and we are, rightfully, proud of our achievements so far; but this is just the start of our journey and by announcing this restructure and sharing our 2020 vision, we are demonstrating our confidence and commitment to continue this growth and to contributing to the future success of manufacturing in this region.”